FAQs

FAQs
  1. How do I schedule a tour of the facility?
  2. What will a stay in Harbor Healthcare and Rehabilitation cost me?
  3. Is a Skilled Nursing Facility (SNF) similar to a hospital?
  4. How do I know who to speak to if I have questions or concerns?
  5. What types of items should I bring for a stay at Harbor Healthcare and Rehabilitation?
  6. What types of activities do you offer?
  7. Are religious services offered?
  8. Does Harbor Healthcare and Rehabilitation have designated visiting hours?
  9. Do you allow pets to visit?
  10. Can we take someone out of Harbor Healthcare and Rehabilitation for an outing?
  11. Are there nurses on duty 24 hours a day?
  12. What is your staffing to resident ratio?
  13. How much therapy does each resident receive at Harbor Healthcare and Rehabilitation?
  14. Who determines when someone can discharge home?

FAQs

1. How do I schedule a tour of the facility? Top
  Please call us at (302) 645-4664 and ask for the Admissions Department. Feel free to schedule a tour or drop by to see our facility at your convenience. We would be happy to assist you! We accept tours and admissions 24/7.  
2. What will a stay in Harbor Healthcare and Rehabilitation cost me? Top
  If you are a Medicare recipient and have a 3-day qualifying stay in the hospital, Medicare will pay the first 20 days at 100%. Days 21-100 are covered at 80% with a 20% co-payment to be covered by a supplemental insurance policy, private funds, or Medicaid. *Please note that Medicare coverage is based on medical necessity and/or progression in therapy services.

If you have commercial insurance or a Medicare Replacement/Advantage plan, we must verify benefits and, many times, obtain a pre-authorization. Please speak to someone in our Admissions or Business Office for any questions that you may have regarding your coverage.
If someone is not eligible for coverage under insurance, then the cost of the stay would need to be covered by Private Pay funds or Medicaid. For questions about this, please speak to someone in our Admissions or Business Office.
 
3. Is a Skilled Nursing Facility (SNF) similar to a hospital? Top
  No, a SNF is not like a hospital. Many people enter a SNF following a hospital stay because they need continued therapy and nursing care, but at a slightly lower level of acuity. SNF’s try to be more home-like so that people can feel more comfortable as they recover. There are usually more community areas where residents and families can relax and visit. Residents can fill their days with therapy sessions and scheduled activities. Meals are often eaten in a Dining Room as opposed to in the room like in the hospital. This provides a great opportunity for socialization among our residents. A stay in a Skilled Nursing Facility is a transition between the hospital and home.  
4. How do I know who to speak to if I have questions or concerns? Top
  Upon admission, initial paperwork will be filled out and many questions that you may have will be addressed at that time. This meeting will be attended by members of our Interdisciplinary Team consisting of representatives from Nursing, Therapy, and Social Services. At this time, they will communicate the anticipated plan of care for the resident and educate you on their roles in care.  
5. What types of items should I bring for a stay at Harbor Healthcare and Rehabilitation? Top
  We suggest 5-7 days worth of seasonally appropriate clothing including loose fitting tops, pants/shorts, undergarments, non-skid socks nightgowns/pajamas, a pair of slippers, and a pair of walking shoes. We also suggest bringing at least one light-weight jacket or sweater. Personal items such as pictures are welcome; however, we encourage you to keep anything of great monetary value at home. We also suggest bringing dentures, hearing aids and eyeglasses.   
6. What types of activities do you offer? Top
  We offer a variety of activities that cater to multiple levels of resident abilities. We take pride in our activities programs for our commitment to providing quality, meaningful daily and special activities for our residents in group settings and on a one-on-one basis. Please see the Activities Director for a current activities calendar.  
7. Are religious services offered? Top
  Yes, our facility offers non-denominational and special services on Sundays and throughout the week. Please see the Activities Director for a current activities calendar.  
8. Does Harbor Healthcare and Rehabilitation have designated visiting hours? Top
  To accommodate the schedules of our resident's families, our visiting hours are flexible.   
9. Do you allow pets to visit? Top
  We recognize the therapeutic benefits of pets and welcome their visits to our facility. Pet owners are asked to provide updated immunization records of their pets and must keep them on a leash at all times. Pets are allowed in common areas and resident rooms. However, they are not allowed in the Dining Room.   
10. Can we take someone out of Harbor Healthcare and Rehabilitation for an outing? Top
  If a resident is medically stable, then, yes, we encourage outings with families and friends! Keep in mind that our short-term residents are here for rehabilitation and nursing services, so outings should not disrupt therapy sessions or specialized nursing treatments. We encourage you to limit outings to no more than four hours due to medication administration and treatment schedules. When you are taking a loved one out, you must notify their nurse and sign them out at the Nurse’s Station. You will also have to sign them back in upon your return. This ensures an accurate head count for safety and continuity of care reasons.  
11. Are there nurses on duty 24 hours a day? Top
  Yes, mandated by the State Department of Health, there are nurses on duty 24 hours a day and 7 days a week.  
12. What is your staffing to resident ratio? Top
  The State Department of Health has baseline standards to regulate our staffing. This ratio varies based on the facility’s census as well as the amount and type of care needed by each resident.  
13. How much therapy does each resident receive at Harbor Healthcare and Rehabilitation? Top
  The amount of therapy a resident receives is based on their specific clinical needs. Based on our professional assessments, we design a plan that is right for each resident. Physical, occupational and speech therapies are available daily. Therapy services may be provided up to seven days per week per physician order.  
14. Who determines when someone can discharge home? Top
  Based on initial evaluations, our interdisciplinary team made up of Nursing, Therapy, and Social Services will work to determine discharge goals. As discharge nears, Social Services will assist with all discharge planning needs including home health services and specialty equipment as needed. The facility's interdisciplinary team works closely with the resident's attending physician to ensure all steps have been taken for a successful discharge.